I wished to vent my frustration Together with the baggage problem using your airline. Almost everything else was superior, nevertheless the way my baggage was taken care of would make me think twice right before scheduling with AA again. I was charged $twenty five each way for a person bag, not being instructed my bag can be carried on for no demand. To include insult on the $fifty charged, my bag was damaged on the surface on currently being returned to me.
This was totally unfair to me- I compensated for any seat and obtained one/two seat, I compensated extra for “extra home” and bought no area. This was a very unpleasant working experience for me.
I compensated an extra $20 to get a seat with extra place. You set me in a very seat next to a really large male who took more than half of my seat.
Find challenges getting in touch with AA reservation by cellular phone, its usually fast paced and unattainable to speak to the reservation staff, once contacted. Would like to communicate by e-mail, remember to give me an email deal with of Ecuador Reservation Section. Lots of many thanks.
I have to admit that I was selfishly satisfied in order to reserve my flight in advance of all your other prospects and that the agent was in a position to get rid of the fees.
I am standing at American Airways counter in McAllen, Tx looking forward to a lodge voucher 3 several hours after landing from Flight 5783 which was redirected because of bad climate more than Queretaro.
My husband and I have been booked for honeymoon to NYC on Nov nine, 2015. Report locator: VDEURG. About the day we ended up to go away, Our flight #4378 was cancelled as a result of no crew. We had been booked for afterwards flight #5738, costing us a half working day of getaway. The 2nd flight was then cancelled resulting from upkeep problem. Various options had been offered but nothing that might get us to NYC n the ninth. We had garanteed reservations at Hampton Inn, Times Square at $317 a night which were non-refundable as it had been under 24 hrs. We ere offered a flight to Dallas that might get us out of Pensacola late but provided that we drove an hour absent to Fort Walton Seashore airport. We took it, obtained in late and left immediately after four hours rest the following day. That Value us an extra $177.00 in lodge costs. My husband’s luggage never arrived in Dallas as we were being promised it will- mine took around an hour or so to seek out because it wasn't around the carousel with the rest of the flights baggage, We got into NYC per day right after our honeymoon was to start, with lots of anxiety and cost.
My excursion was a disaster and AA will suppose obligation for their abject failure to execute a fundamental service of every day journey.
Just after this interaction, I´ve tried to terminate our flight (naturally I didn´t desire to fly On this plane any more), even so the attendant enterprise brusquely warned us that Should the aircraft was repaired, our luggage would go Together with the aircraft! Regardless if I requested for more of 3 periods to own my luggage. Soon after +/- three hours, In spite of a good deal of men and women worried and apprehensive the airplane still left towards Miami. As Everybody inside the airplane missing the link that would occur at 21: 30h, AA educated us that we might be reallocated in the next and last flight on the working day, at midnight. Specified The dearth of Room we confront in the very first flight (from São Paulo), we experienced managed to ebook the seat twenty, which there won't be any chair in front of us, so a little bit more Area for your legs. Which fell down as a consequence of these issues with the hold off. Arriving on the airport, they created us operate (the dude of AA arrived in a little vehicle and stated to All people Hurry up Guys, hurry up) into the airplane. When we arrived at the door the manager informed us that we would have to go independent in the airplane Which we missing the chair twenty. She advised us that she needed to independent Other people people to to Permit an adult with a child. Funny no?? What does she needed?? My 6 a long time previous boy flying by itself??? I just claimed which i planned to fly together, it was our very last working day of trip. I even acknowledge to get accommodated on the next flight, she just claimed, no you can fly Within this 1, and once more I listened to, your baggage will go on this flight. My son understood what was talked about and begin to cry due to the fact he didn´t needed to be divided from certainly one of us.
Just creating to Enable you already know inspite of the difficulty in attending to my desired destination on March two, 2016, plus the disappointment I'd Along with the scheduling from you, I used to be very pleased with the workers at Charlotte, North Carolina. Everything I arrived in connection with ended up most helpful and type.
I was making an attempt to get ticket for 15 year outdated son and couldn’t use Site for he was regarded minor. I termed shopper service and she assisted me with airline acquire. I specifically asked if I necessary to cancel if I could in 24hours. This attendant stated Certainly. I found out 4 hrs later on the reason son would wish to fly was cancelled. I named again to terminate the flight the attendant instructed me I couldn’t cancel flight and it was a nonrefundable ticket. I informed her situation as said previously mentioned she said she couldn’t do something. I asked for any supervisor, I bought one and discussed the specific situation, she claimed I couldn’t cancel it and get my a reimbursement she was very impolite and hung up on me. I identified as back again to check with for another supervisor and as I had been speaking with this supervisor she informed me that the final official site supervisor mentioned in her history I refused voucher. What ever a voucher was I wasn't even absolutely sure. Then next supervisor explained to me what she assumed. So the flight wasn’t cancelled because she stated to wait a pair days ahead of I make my ultimate decision and she would wave switching price to do so And that i shouldn’t have any difficulties.
Very upset which has a.A. purchaser relations. My spouse went to Italy to the memorial of her mom and when she was there she got bronchitis with ear an infection, subsequently the doctor advised her not to fly in advance of one particular week to crystal clear the an infection.
When examining in at IAH, the team driving the AA desk were being all chatting and speaking about vacation. They seem annoyed that we experienced numerous luggage. The extra perform was getting inside their way. This wasn't the best way I anticipated to start out my excursion.
I would love an tackle to mail a letter to American Airways Buyer Service, And that i hope you might reply with this tackle.